Frequently asked questions

Account & Login

How do I register?

Please click on the “Login” button in the top right-hand corner. A new window will open; in that window, click on “Register an account”. Once you have entered your email address, you will receive an email. Please verify your email address and choose a password. You are now registered, have access to select content, and can save articles to your account. To unlock further content, you can take out a subscription.

I already have an account with VMN Media. Why can’t I log in with it?

As part of the relaunch, a new user account is required for the new DETAIL platform. Existing VMN Media accounts cannot currently be used to log in to detail.de, as the previous login infrastructure has not been carried over.

Please therefore register once using your email address. Once you have registered, you will have access to selected content and can save it to your account. To unlock further content, you can take out a subscription.

Important: Your existing VMN Media login will remain valid and usable for all other VMN Media publishers and services.

If you register on the new DETAIL platform using the same email address that you already use for your VMN Media account, your existing subscriptions and access rights can be linked to your account. This ensures you retain access to the products and subscriptions associated with your email address.

Subscription & Access

Why have detail.de and DETAIL Inspiration been merged?

With this relaunch, DETAIL Inspiration and detail.de will be brought together on a single platform. This will not only standardise the technical systems, but also consolidate the content from both sites in one central location. In future, you will be able to find architectural projects, specialist articles, product information and inspirational content all on one platform. At the same time, you will only need one user account to access detail.de and the DETAIL Shop.

Why can’t I read all the articles on detail.de?

The editorial team at DETAIL produces valuable content for you, our readers, every day. You can therefore read one article free of charge on detail.de if you register for free.

Would you like unlimited access? Click here to view our subscriptions.

I already have a paid subscription to DETAIL and would like access to the articles on detail.de.

As a digital subscriber, you have unlimited access to all articles on detail.de . Please try logging in via the “Login” button using the email address you provided for your subscription.

Not sure which email address you provided? Please feel free to contact us, quoting your subscription number.

I am a subscriber to the DETAIL newsletter and would like to gain access to all articles on detail.de.

As a newsletter subscriber, you do not yet have access to all articles. To read more articles, please register for free or take out a (trial-)subscription. Do you already have an account? If so, you can log in at /login. Don’t have an account yet? You can create a free profile at /register and read one article for free. Would you like unlimited access to all articles? Then choose one of our subscriptions.

Technical questions

How can I change my email address?

Would you like to log in using a different email address in future? If so, please contact our customer service.

How can I change my password?

Go to /forgot-password. Enter your email address there and click “Send”. You will receive an email allowing you to set a new password.

I've forgotten my password.

Go to /forgot-password. Enter your email address there and click “Send”. You will receive an email allowing you to create a new password.

How can I cancel/pause my subscription?

It is not possible to pause the subscription, in that case you have to cancel it completely. For Cancellation you can use our cancellation form.

How can I change my shipping or billing address?

Would you like to have your subscription sent to a different address in the future, or has your billing address changed? If so, please contact our customer service.